Privacy Policy

Imperial House Properties ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website imperialhouse.ae or use our real estate services. Please read this policy carefully.

We collect information that you provide directly to us, including when you:

• Fill out contact, callback, or quote request forms
• Request property brochures or floor plans
• Subscribe to our communications
• Contact us via email, phone, or WhatsApp

This information may include your name, email address, phone number, and any message you provide.

We also automatically collect certain technical information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages viewed. This is standard for all modern websites and helps us improve your experience.

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you property brochures and documents you have requested
• Follow up on real estate enquiries with relevant listings and offers
• Communicate about properties, market updates, and our services
• Improve our website and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: trusted third parties that assist us in operating our website and delivering services (e.g., email delivery via Resend, data storage, analytics)
• Real estate partners: developers or property owners as relevant to your enquiry, with your consent
• Legal authorities: when required by law or to protect rights and safety

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

We use analytics tools (including PostHog and Google Analytics) to understand how visitors use our site. These tools collect anonymised data about visits, page views, and interactions.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymise it securely.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted using TLS encryption. However, no method of transmission over the internet is 100% secure.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@imperialhouse.ae.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: